Frequently Asked Questions
How does the PureContour™ Support Pillow work?
PureContour™ is designed with a contoured shape that supports the natural curve of your neck and spine. This helps keep your head properly aligned while you sleep, reducing pressure on your neck and shoulders and allowing your muscles to relax overnight.
Will this help me sleep better at night?
Many customers notice deeper, more comfortable sleep within the first few nights. By supporting proper alignment, the pillow can help reduce tossing and turning and promote more restful sleep.
Who is the PureContour™ Support Pillow best for?
It is ideal for side and back sleepers, people who wake up with neck or shoulder discomfort, and anyone looking for better support during sleep. It is also suitable for sensitive sleepers and during pregnancy.
Can I use this pillow every night?
Yes. PureContour™ is designed for daily use and works best when used consistently as your regular sleeping pillow.
What is the pillow made from?
The pillow is made from premium memory foam that adapts to your shape while holding its support. It includes a breathable, removable bamboo blend cover that is gentle on skin.
How long does shipping take?
Orders are processed within 1 to 2 business days. Delivery within Australia usually takes 5 to 10 business days depending on your location.
Do you offer free shipping?
Yes. We offer free shipping Australia wide on all orders.
What is your return policy?
We offer a 30 day risk free money back guarantee. If the pillow is not right for you, simply contact us within 30 days of delivery and we will assist with a return.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.