Frequently Asked Questions
How does the Australian Made Ergonomic Pain Relief Pillow work?
The pillow is designed with a contoured shape that supports your head, neck, and shoulders in proper alignment while you sleep. This helps reduce pressure, improve posture, and relieve neck, back, and shoulder pain overnight.
Will this help me sleep better at night?
Yes. By supporting your neck and spine correctly, the pillow helps reduce tossing and turning, stiffness, and discomfort, allowing for deeper, more restful sleep from the first few nights of use.
Who is this pillow best for?
This pillow is ideal for anyone who experiences neck, back, or shoulder pain, wakes up feeling stiff, snores, or struggles to get comfortable at night. It is suitable for both side and back sleepers.
Can I use this pillow every night?
Absolutely. The pillow is designed for daily use and can replace your regular pillow for long-term comfort and support.
What is the pillow made from?
The pillow features a breathable, machine-washable knitted cover and a premium 1100g memory-resistant microfibre filling. The materials are dust-free, odourless, and designed to stay soft without hardening over time.
How long does shipping take?
Orders are processed within 1 to 2 business days. Delivery within Australia usually takes 5 to 10 business days depending on your location.
Do you offer free shipping?
Yes. We offer free shipping Australia wide on all orders.
What is your return policy?
We offer a 30 day risk free money back guarantee. If the pillow is not right for you, simply contact us within 30 days of delivery and we will assist with a return.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.