Frequently Asked Questions
Who is this pillow suitable for?
The pillow is suitable for adults who sleep on their back or side and want better neck and shoulder support while sleeping.
How long does it take to get used to the pillow?
Some people feel comfortable right away, while others may need a few nights for their body to adjust to the new support.
Does it get hot during the night?
The memory foam is designed to provide support while remaining comfortable for sleep, and the breathable cover helps maintain airflow.
Can I wash the pillow?
The outer cover is removable and machine washable. The memory foam core should not be washed.
What size should I choose?
The large size is closer to a traditional pillow and suits broader shoulders, while the small size is better for smaller frames. Both sizes have the same height.
How long does shipping take?
Orders are processed within 1 to 2 business days. Delivery within Australia usually takes 5 to 10 business days depending on your location.
Do you offer free shipping?
Yes. We offer free shipping Australia wide on all orders.
What is your return policy?
We offer a 30 day risk free money back guarantee. If the pillow is not right for you, simply contact us within 30 days of delivery and we will assist with a return.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.