Frequently Asked Questions
What is the Magnetic Sheep Wool Underlay used for?
It is designed to provide added comfort and support while you sleep, helping reduce pressure on the body and promote a more restful night.
Is it suitable for all seasons?
Yes. The underlay is reversible, keeping you warm in winter and cool in summer for year-round comfort.
Can I use it with an electric blanket?
Yes. The underlay can be used alongside an electric blanket without needing to remove it.
How do I clean the underlay?
Dry cleaning is recommended. Machine washing may cause the wool pile to harden, so professional cleaning helps maintain quality.
Is this product suitable for everyone?
The underlay is not recommended for individuals with pacemakers. If you have a medical condition or concerns, consult a medical professional before use.
How long does shipping take?
Orders are processed within 1 to 2 business days. Delivery within Australia usually takes 5 to 10 business days depending on your location.
Do you offer free shipping?
Yes. We offer free shipping Australia wide on all orders.
What is your return policy?
We offer a 30 day risk free money back guarantee. If the pillow is not right for you, simply contact us within 30 days of delivery and we will assist with a return.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.