Frequently Asked Questions
How often should I use the Gentle Neck Stretcher?
It is recommended to use the stretcher for 8 to 10 minutes per day. Start slowly and allow your body time to adjust.
Will it feel uncomfortable at first?
Some mild discomfort is normal during the first few uses as muscles adjust. If you feel pain, stop using the product and consult a healthcare professional.
Can I use it for headaches or tension?
Many users find it helpful for relieving tension in the neck and shoulders, which may also support relaxation and comfort.
Is this suitable for everyone?
It should not be used for recent injuries, fractures or acute sprains. If you have a medical condition, consult your healthcare professional before use.
Is it easy to clean?
Yes. The stretcher is waterproof and can be cleaned using warm water and mild soap or household sanitiser.
How long does shipping take?
Orders are processed within 1 to 2 business days. Delivery within Australia usually takes 5 to 10 business days depending on your location.
Do you offer free shipping?
Yes. We offer free shipping Australia wide on all orders.
What is your return policy?
We offer a 30 day risk free money back guarantee. If the pillow is not right for you, simply contact us within 30 days of delivery and we will assist with a return.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.