Frequently Asked Questions
How does the NeckEase™ Electric Neck Pillow work?
NeckEase™ uses BioFlex pulse therapy combined with soothing heat to relax tight neck muscles, improve blood circulation, and reduce stiffness. The ergonomic design allows the therapy to target key tension points around the neck for effective relief.
Will this help me sleep better at night?
Yes. By easing neck tension and promoting muscle relaxation before bedtime, NeckEase™ can help you feel more comfortable and relaxed, which may support deeper and more restful sleep.
Who is the NeckEase™ Electric Neck Pillow best for?
NeckEase™ is ideal for people who experience neck pain, stiffness, or tension from desk work, poor posture, stress, or long hours on screens. It’s suitable for home, office, and travel use.
Can I use this pillow every night?
Yes. NeckEase™ is designed for safe daily use. Many users include it in their evening routine or use it whenever neck discomfort builds up.
What is the pillow made from?
NeckEase™ is made with skin-friendly, durable materials and contains built-in heating and pulse therapy components designed for comfort, safety, and long-term use.
How long does shipping take?
We offer fast, free shipping Australia-wide. Orders typically arrive within 5 to 14 business days, depending on your location.
Do you offer free shipping?
Yes. We provide free shipping across Australia on all orders.
What is your return policy?
We offer a 30 day risk free money back guarantee. If the pillow is not right for you, simply contact us within 30 days of delivery and we will assist with a return.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.