Frequently Asked Questions
What is NeuroTrax designed to help with?
NeuroTrax is designed to support neck, shoulder and upper back comfort by helping reduce tension and pressure in the cervical spine area.
How does cervical traction work?
Cervical traction gently creates space between the vertebrae, helping relieve pressure on discs and surrounding muscles while encouraging relaxation.
Is NeuroTrax painful to use?
No. The device is designed to be comfortable and non-invasive. You can adjust the settings to match your comfort level.
Can I use this at home?
Yes. NeuroTrax is designed for easy at-home use, helping you avoid frequent clinic visits.
How often should I use NeuroTrax?
Most users use it in short daily sessions. Always start gently and increase intensity gradually as your body adjusts.
How long does shipping take?
Orders are processed within 1 to 2 business days. Delivery within Australia usually takes 5 to 10 business days depending on your location.
Do you offer free shipping?
Yes. We offer free shipping Australia wide on all orders.
What is your return policy?
We offer a 30 day risk free money back guarantee. If the pillow is not right for you, simply contact us within 30 days of delivery and we will assist with a return.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.