Frequently Asked Questions
How does the HydraPaws™ Wireless Pet Fountain work?
HydraPaws™ uses a gentle, continuous water flow to keep water fresh and appealing for pets. The built-in rechargeable battery powers an ultra-quiet pump, while the multi-layer filtration system cleans the water with every cycle.
Will this encourage my pet to drink more water?
Yes. Many pets naturally prefer moving water. The flowing stream mimics a natural source, which can help encourage more frequent drinking and better hydration.
Who is the HydraPaws™ Pet Fountain best for?
HydraPaws™ is ideal for cats and dogs of all sizes, especially picky drinkers, multi-pet households, and busy pet owners who want a cleaner, low-maintenance hydration solution.
Can I use this fountain every day?
Absolutely. HydraPaws™ is designed for daily, continuous use and works reliably throughout the day and night.
What is the fountain made from?
The fountain is made with BPA-free plastic and food-grade stainless steel components. All materials are pet-safe, durable, and easy to clean.
How long does shipping take?
Orders are processed quickly and shipped directly to your address. Delivery times vary by location, and tracking details are sent once your order is dispatched.
Do you offer free shipping?
Any free shipping offers will be clearly displayed at checkout. Shipping costs, if applicable, are calculated automatically before purchase.
What is your return policy?
We offer a 30 day risk free money back guarantee. If the pillow is not right for you, simply contact us within 30 days of delivery and we will assist with a return.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.