Frequently Asked Questions
How does the LED Collagen Therapy Mask work?
The mask uses different wavelengths of LED light to stimulate the skin’s natural healing processes. These light waves help activate skin cells that support collagen production, improve circulation, and promote healthier-looking skin over time.
Will this help improve the look of my skin?
With regular use, many users notice smoother, brighter-looking skin and a reduction in the appearance of fine lines, dullness, and uneven tone. Results vary depending on skin type and consistency of use.
What skin types is this mask suitable for?
The LED Collagen Therapy Mask is suitable for all skin types, including sensitive skin. The treatment is gentle, non-invasive, and completely pain-free.
How often should I use the LED mask?
For best results, use the mask for at least 10 minutes per session, several times per week. Some users choose to use it daily as part of their skincare routine.
Is LED light therapy safe?
Yes. LED light therapy does not use UV rays and does not cause burns or damage to the skin. It has an excellent safety record when used as directed.
How long does shipping take?
Orders are processed within 1 to 2 business days. Delivery within Australia usually takes 5 to 10 business days depending on your location.
Do you offer free shipping?
Yes. We offer free shipping Australia wide on all orders.
What is your return policy?
We offer a 30 day risk free money back guarantee. If the pillow is not right for you, simply contact us within 30 days of delivery and we will assist with a return.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.